Serving the lower 48 states
Microsoft's Skype for Business on-premise (hybrid) server 2015 solution features leading edge functionality that is a good match for Enterprise customers searching for a feature rich VoIP Telephone System with the ability to integrate O365 click to call and other Microsoft cloud functionality.
Do you spend most of your IT budget on maintaining your current system? Many companies find that constant maintenance eats into their budget for new technology. Our solutions allow you to focus on what you do best--running your business.
Comprehensive Managed Services for:
Avaya Maintenance for Communication Manager ( Avaya RED ) telephone systems with month to month maintenance plans for maximum management flexibility.
The Microsoft Skype for Business - on-premise VoIP Telephone System for Enterprise customers - uses an on-premise server that integrates with Microsoft's cloud-based O365 Outlook e-mail platform for click-to-call capability, to the Polycom VVX - IP telephone for stereo quality - High Definition (HD) wideband audio telephone calls, to the carrier via SIP Trunking for cost-effective local and long distance connections, and to the user's workstation for peer-to-peer video conferencing capability.
Executives and sales people frequently meet with the public and the image that is generated by a professional IP telephone is necessary to position the company as profitable and successful.
Secretaries in large departments frequently need functionality that allows them to monitor tele-presence and perform conference / call transfer / forward / and pickup activity.
Regular employees are able to work productively with the standard IP Telephone with high definition (HD) sound and a color display.
Remote workers, who require secure telecommuting capability, are required to access the company’s network from a remote location. The built-in encryption is enabled by default, consequently, there is no VPN requirement, in order to connect an IP Phone to the corporate Skype for Business - VoIP Telephone System, from a remote location.
Microsoft's Skype for Business - VoIP Telephone System - includes leading edge functionality that ensure Enterprise end-user customers - are satisfied with the quality and top value.
Skype for Business - on-premise voice solutions - are State-of-the-Art solutions that offer the infrastructure needed for Enterprise customers.
The Skype for Business solution has rack-mounted on-premise servers that were designed for maximum reliability.
The Skype for Business - VoIP Telephone System provides the optimum solution for Enterprise customers who are faced with the business requirement to upgrade their phone system.
IP Telephony Solutions
Our Managed Services program includes the following components: monitoring the VoIP telephone system servers, remote engineering trouble resolution of problems, help desk answering of customer IT administrator questions, testing and storage of maintenance spares, replacement of defective equipment, remote backup of customer's generic load, configuration data, and end user database, disaster recovery planning and disaster recovery, firmware update implementation, and software patch and service pack update implementation.
Upgrades are not included in the managed services offer definition and are quoted on a project basis.
The following are included in the IP Telephony Solutions' basic core Managed Services responsibilities:
Not included in standard coverage:
Maintenance solutions for Avaya Communication Manager ( RED ) PBXs - provide month to month coverage for maximum management flexibility.
The month to month Avaya maintenance solution is designed for those companies that are planning on transitioning their critical telephone system infrastructure to a newer VoIP Telephone System.
Our Communication Manager ( Avaya RED ) Operations Center provides remote technical support and Help Desk functionality, alarm monitoring, Tier III engineering support, replacement of defective telephone system equipment, and voicemail replacement if appropriate.
Avaya PBX Maintenance: Month to month Agreements for Communication Manager Customers
Many Enterprise customers have legacy standalone PBX or phone systems. These legacy standalone systems are the main cause of service interruptions for business critical services.
Communication Manager ( Avaya RED ) PBX maintenance programs:
Our core competency is providing maintenance and technical support for customers with legacy Communication Manager ( Avaya RED ) telephone systems. Our maintenance expertise includes: remote technical support, help desk functionality, real time monitoring of the PBX equipment, and advance replacement of defective equipment.
Communication Manager ( Avaya RED ) versions we support are:
CM 1.x, 2.x, 3.x, 4.x, & 5.x
Definity 6.0, 7.0, 8.0, & 9.5
Intuity Audix voicemails
Communication Manager ( Avaya RED ) PBX Maintenance Programs Include:
Serving the lower 48 states
Skype for Business compatible 12-line color IP Phone, 3.5 inch LCD, HD voice (POE), two 10/100 Ethernet ports, one USB port, black
Skype for Business compatible 12-line color IP Phone, 3.5 inch LCD, HD voice (POE), two gigabit Ethernet ports, one USB port, black
Skype for Business compatible 12-line IP Phone with color Touch Screen, HD voice (POE), two gigabit Ethernet ports and two USB ports, black,
Skype for Business compatible 2-line IP Phone, 2.5 inch LCD, HD voice (POE), two 10/100 Ethernet ports, black
Skype for Business compatible 6-line IP Phone, 3.2 inch LCD, HD voice (POE), two 10/100 Ethernet ports, black
Skype for Business compatible 6-line IP Phone, 3.2 inch LCD, HD voice (POE) 2 gigabit Ethernet ports, black